7jili FAQ —
Your Questions, Answered

The minimum age to register and play on 7jili is 21 years old. This is a strict requirement under Philippine gaming regulations. We conduct mandatory identity verification (KYC) for all accounts, and any account found to belong to a person under 21 will be closed immediately. All funds associated with underage accounts are handled in accordance with our Terms & Conditions.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete verification, log in to your 7jili account and go to Account Settings → Verification. You'll need to upload:

• A clear photo of a valid government-issued ID (SSS, GSIS, PhilHealth, Passport, Driver's License, or UMID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months) — for higher withdrawal tiers

Verification is typically completed within 24–48 hours. You'll receive a notification once your account is fully verified.

No. Each player is allowed only one account on 7jili. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of our Terms & Conditions. Duplicate accounts may be suspended and any associated bonuses forfeited. If you've lost access to your account, please contact our support team to recover it rather than creating a new one.

Go to the 7jili Login page and click "Forgot Password". Enter the email address or mobile number linked to your account. You'll receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you don't receive the reset message, check your spam folder or contact our 24/7 support team via live chat.

Some details — like your registered name and date of birth — cannot be changed after verification, as they are tied to your KYC documents. Other details such as your contact number, email address, and preferred language can be updated in Account Settings. For any changes that require document re-verification, please contact our support team directly and they'll guide you through the process.

7jili supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank, and other major Philippine banks
• Over-the-counter: Selected convenience store and payment center options

All deposits are processed in Philippine Peso (₱). The available methods may vary slightly depending on your account tier and location within the Philippines.

The minimum deposit on 7jili starts at ₱100 for most payment methods, making it accessible for players across all budget levels. Some payment channels may have slightly higher minimums due to their own processing requirements. The exact minimum for each method is displayed on the deposit page when you select your preferred option.

Most deposits on 7jili are credited instantly or within a few minutes. GCash and PayMaya deposits are typically the fastest. Bank transfers may take slightly longer depending on your bank's processing times — usually within 15–30 minutes during business hours. If your deposit hasn't appeared after 1 hour, please contact our support team with your transaction reference number.

7jili does not charge any fees on deposits from our end. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any applicable third-party fees will be shown during the transaction process on your payment provider's platform.

Yes — and we strongly encourage it as part of responsible gaming. You can set daily, weekly, or monthly deposit limits directly from your account settings under Responsible Gaming → Deposit Limits. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions. Visit our Responsible Gaming page to learn more about all available player protection tools.

To withdraw your winnings, log in to your 7jili account and go to Wallet → Withdraw. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, Metrobank, etc.), enter the amount, and confirm. Make sure your account is fully KYC-verified before requesting a withdrawal — unverified accounts cannot process cashouts.

Withdrawal processing times on 7jili are as follows:

• GCash / PayMaya: Usually within 1–24 hours
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 3–5 business days

Processing times may be longer during peak periods or if additional verification is required. You'll receive a notification once your withdrawal has been processed.

The minimum withdrawal amount on 7jili is ₱200 for most payment methods. Maximum withdrawal limits vary by account tier and verification level. Players who have completed full KYC verification are eligible for higher withdrawal limits. Check your account dashboard for your current withdrawal limits.

Common reasons for a delayed withdrawal include:

• Your account KYC verification is incomplete or pending review
• The withdrawal amount exceeds your current daily or weekly limit
• There is an active bonus with wagering requirements that haven't been met yet
• Your withdrawal request was submitted outside of banking hours
• Additional security checks are required for large amounts

If your withdrawal has been pending for more than 3 business days, please contact our support team with your transaction ID.

7jili offers a generous welcome bonus for new players upon their first deposit. The exact bonus amount and structure are updated regularly — visit the Promotions page for the latest welcome offer. All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn. Read the full bonus terms on the Promotions page before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before you can withdraw the associated winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus winnings become withdrawable. Each promotion on 7jili has its own specific wagering requirements — always check the individual promotion terms on the Promotions page.

Most bonuses on 7jili are claimed automatically when you meet the qualifying conditions (e.g., making a qualifying deposit). Some promotions require you to opt in first — you'll see an "Opt In" or "Claim" button on the Promotions page. Make sure you read the full terms of each promotion before claiming, including any minimum deposit requirements, eligible games, and expiry dates.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirements have been met. If you request a withdrawal before completing the wagering requirements, the bonus and associated winnings will be forfeited. Your original deposit amount (minus any losses) may still be withdrawable depending on the specific bonus terms. Always check the promotion details carefully.

7jili offers a diverse library of games to suit every type of player:

• Slots: Hundreds of online slot games ranging from classic 3-reel titles to modern video slots with bonus features, free spins, and jackpots
• Bingo: Live and online bingo rooms with multiple card options and chat features
• Live Casino: Real-time live dealer games including baccarat, roulette, blackjack, and more
• Ultra Treasure: 7jili's exclusive game series with unique mechanics and enhanced prize pools

New games are added to the 7jili library regularly, so there's always something new to try.

Yes. All games on 7jili use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our slot games and table games are provided by reputable game developers whose RNG systems are independently tested and certified. Live casino games are streamed in real time with professional dealers, providing full transparency. The house edge for each game is built into the game's design — it is not manipulated on a per-player basis.

Absolutely. 7jili is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile experience is smooth and responsive, with the same full game library available on desktop. For the best experience, use a stable internet connection (WiFi or a strong LTE/5G signal).

Ultra Treasure is 7jili's exclusive game series featuring unique gameplay mechanics, enhanced prize structures, and special bonus rounds not found in standard slot games. Ultra Treasure titles are developed specifically for the 7jili platform and are a favourite among players looking for something beyond the typical slot experience. Visit the Ultra Treasure page to explore the full collection and learn about the special features of each title.

Yes. 7jili uses SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. Financial transactions are processed through secure, verified payment gateways. For full details on how we handle your data, please read our Privacy Policy.

Here are the best practices for keeping your 7jili account secure:

• Use a strong, unique password that you don't use on any other site
• Enable two-factor authentication (2FA) in your account security settings
• Never share your login credentials with anyone — 7jili staff will never ask for your password
• Always log out after playing, especially on shared or public devices
• Be cautious of phishing attempts — only access 7jili through the official website
• Keep your registered email and mobile number up to date for account recovery

If you suspect that someone has accessed your 7jili account without your permission, take these steps immediately:

• Change your password right away via Account Settings → Security
• Contact our 24/7 support team via live chat to report the incident and request a temporary account lock
• Review your recent transaction history for any unauthorised activity
• Check if your registered email or mobile number has been changed without your knowledge

Our security team will investigate and take appropriate action to protect your account and funds.

7jili provides a comprehensive set of responsible gaming tools available directly from your account settings:

• Deposit Limits — Set daily, weekly, or monthly caps on how much you can deposit
• Session Time Limits — Automatically log out after a set period of play
• Reality Check Reminders — On-screen pop-ups showing your time and spend at regular intervals
• Cool-Off Period — Take a short break from the platform (24 hours to 6 weeks)
• Self-Exclusion — Block your account for 30 days, 90 days, 6 months, 1 year, or permanently
• Activity History — Review your full gaming and transaction history at any time

Visit our Responsible Gaming page for full details on each tool.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your preferred exclusion period — from 30 days up to permanent exclusion. Once activated, your account is locked immediately and cannot be reversed during the chosen period. You will also stop receiving promotional communications. If you need help activating self-exclusion, our support team can do it for you immediately via live chat.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and support channels for Filipino players. You can also reach out to the following:

• PAGCOR Responsible Gaming: Visit the official PAGCOR website for self-exclusion programs and counselling referrals
• National Center for Mental Health (NCMH): 24/7 crisis hotline available for Filipinos needing mental health support
• Gamblers Anonymous Philippines: Peer support groups available in Manila, Cebu, Davao, and other major cities

Remember: gambling should always be entertainment, not a way to earn income or solve financial problems. If it stops being fun, please use our self-exclusion tools or reach out for help. You are not alone.

Yes — and we actively encourage all players to use these tools. From your account dashboard, you can set:

• Deposit limits — Control how much you fund your account per day, week, or month
• Loss limits — Cap the amount you can lose within a set time period
• Wager limits — Restrict the total amount you can bet within a given period

Lowering any limit takes effect immediately. Raising a limit requires a mandatory 7-day waiting period — this is intentional, to give you time to reconsider. Responsible gaming is a shared responsibility between 7jili and our players. Visit our Responsible Gaming page to learn more.

7jili works on all modern devices and browsers, including:

• Desktop: Windows and macOS — Chrome, Firefox, Safari, Edge (latest versions)
• Mobile: Android and iOS smartphones and tablets — via mobile browser, no app download required

For the best experience, keep your browser updated to the latest version and ensure JavaScript is enabled. A stable internet connection of at least 5 Mbps is recommended for live casino games and HD streaming.

If a game disconnects or freezes mid-round, don't worry. 7jili's system records the state of every game round in real time. When you reconnect and reopen the game, it will resume from where it left off, or the round result will be settled automatically based on the game's outcome at the point of disconnection. If you believe a bet was lost unfairly due to a technical issue, contact our support team with the game name, date, time, and approximate bet amount — we'll investigate and resolve it promptly.

Our support team is available 24 hours a day, 7 days a week. You can reach us through:

• Live Chat: The fastest option — click the chat icon on any page for an instant response
• Email: [email protected] (plain text — not a clickable link)

When contacting support, please have your account username, the relevant transaction ID or game round ID, and a brief description of the issue ready. This helps our team resolve your concern as quickly as possible. Average response time via live chat is under 3 minutes.

Slow loading can be caused by several factors. Here are some things to try:

• Check your internet connection speed — a minimum of 5 Mbps is recommended
• Clear your browser cache and cookies, then reload the page
• Try a different browser or device to isolate the issue
• Disable browser extensions that may interfere with the site (ad blockers, VPNs)
• If you're on mobile data, switch to WiFi if available

If the issue persists across multiple devices and connections, there may be a temporary maintenance window. Check our official channels for any announcements, or contact our support team via live chat for a status update.